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Fequently Asked Question

My order is shown to be in Processing state. What does it mean?
 Your order passes through following states before it finally enters the Dispatched state:(a) Processing: This is the default status for your order and it comes as soon as order is placed. (b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.(c) Dispatched: Your order has been successfully dispatched from our end; or (d) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.
 

 

How do I check the current status of my orders?
 Utsavsarees is providing facility to our customers where they can check their order status online without logging into their account. You can just go to the order status page and fill any two required fields, itll show up the order status. Or you can sign in into your account and can view your order details.
 

 

How do I know that my order has been dispatched?
 We send instant e-mail with the information for the shipment of your order, as soon as the packet handed over to the courier agency. Further within 24 hours we make sure that we send tracking number for the shipment so that customers can track their shipment of their own.
 

 

In case of any queries please choose from the list of subjects below to contact us via email. This allows us to route your concerns to the correct department and reply as quickly as possible.

You can also email us directly at to immediately get the best possible solutions and information.

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Today at Utsav : Total 19494 items : 6867 items available in our warehouse for immediate shipment
A Happy Utsav Customer Says:

"I've received the saree, it is so beautiful. Thank you so much for all your help."

Jasmine. Hatfield, PA - 19440, United States. 18/11/2009

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© 2009 - Utsav, Jaipur, Rajasthan, India
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